Field Service Management (FSM)
Technician dispatching that doesn't rely on calls and whiteboards. SAP FSM for manufacturers and utilities — we're an SAP-authorised FSM partner and we've been running these projects since the platform launched.
Key capabilities
Intelligent Scheduling & Dispatch
AI-optimised job assignment based on technician skills, location, parts availability, and SLA urgency. Less phone calls, fewer wasted drives.
Mobile Technician App
Offline-capable app for job details, customer and asset history, checklists, parts consumption, and time tracking. Works in basements and rural sites.
Parts & Inventory Management
Real-time visibility into van stock and warehouse inventory. Parts ordered before the technician drives to a job that can't be completed.
Customer Self-Service Portal
Customers book appointments, track technician ETA, and access service history themselves. Fewer inbound calls to your service desk.
Preventive Maintenance Scheduling
Automated recurring jobs based on calendar intervals, usage counters, or IoT sensor thresholds. Issues addressed before customers notice.
SAP Service Cloud V2 Integration
Tickets escalated from Service Cloud arrive in FSM with full context — customer details, asset history, previous visits. No re-entry.
What Spadoom delivers
Spadoom is an SAP-authorised Field Service Management partner. This matters because FSM implementations require deep domain knowledge — of field operations, of service contract structures, and of how SAP FSM behaves at scale with large technician workforces.
We’ve deployed FSM for manufacturing companies with 100+ field technicians, for utilities with complex asset hierarchies, and for medical device companies with strict compliance requirements. Each project is different; the discipline is the same.
The scheduling problem
Most field service teams still schedule manually — a dispatcher who knows which technicians are good at what, who’s geographically close, who has the right van stock. That knowledge is valuable, but it doesn’t scale, and it walks out the door when the dispatcher retires.
SAP FSM’s intelligent scheduling engine codifies those rules. Technician skills, certifications, and customer preferences are all modelled. The engine makes suggestions — dispatchers make final calls. Over time, the system learns and the quality of suggestions improves.
Integration with ERP and Service Cloud
FSM on its own is a scheduling and mobile tool. It becomes significantly more powerful when connected to:
- SAP Service Cloud V2 — tickets escalate to FSM with full customer and asset context
- SAP ERP / S/4HANA — parts consumption, time recording, and billing data flow back automatically
- Customer portals — self-service booking and real-time technician tracking
We implement these integrations as part of every FSM project. A standalone FSM deployment is a half-measure — the full value requires the connected workflow.
Ready to cut the noise?
Our Field Service Management (FSM) team has done this before — across manufacturing, retail, and financial services. Let's talk about what's realistic for your situation.
Book a 30-min call