Miltenyi Biotec: From Developer Enablement to a Fully Integrated SAP Platform

The Challenge

As a fast-growing, global biotech company, Miltenyi Biotec could not afford for its digital infrastructure to become a bottleneck. The introduction of SAP Commerce Cloud was just the first step. The real challenge lay deeper:

• Lack of In-house Expertise: The internal team needed targeted support to confidently operate and develop a complex SAP Commerce platform.
• Siloed System Landscape: The various SAP Clouds (Marketing, Sales, Service, ERP) were operating as silos. A seamless integration was missing to provide a true 360-degree view of the customer.
• Need for Long-Term Stability: For critical backend processes and global scaling, they needed a reliable partner who wouldn’t just complete a project but would take on long-term responsibility.

Miltenyi Biotec was not looking for a simple vendor, but a strategic partner who could both empower people and master technological complexity.

The Solution

From the very beginning, our approach was designed for a long-term, collaborative partnership resting on two pillars: enablement and implementation.

• Targeted Developer Training: At the start of our partnership, we conducted intensive training sessions with all of Miltenyi Biotec’s developers. We didn’t just teach theory; we immediately integrated them into the best practices for their new Commerce platform.
• On-site Extended Workbench: After the training, we remained on-site as a core part of the team. Our backend specialists act as an “extended workbench,” taking responsibility for the most complex development tasks.
• Mastering Integration: In this role, we orchestrated the complete integration of the system landscape. Using the SAP Integration Suite, we seamlessly connected the Commerce Cloud with SAP Marketing Cloud, SAP Customer Data Cloud (CDC), the S/4HANA system, and SAP Service Cloud V2.
• Continuous Support: To this day, we continue to support Miltenyi Biotec with ongoing development, technical extensions, and global rollouts.

The Results

Our deep, long-standing partnership has created a stable and future-proof digital foundation for Miltenyi Biotec.

• Empowered and Confident In-house Team: The internal development team can now handle a majority of tasks independently and actively shape the platform’s future.
• A Single, Integrated Source of Truth: Through the seamless connection of all SAP systems, Miltenyi Biotec now has a true 360-degree view of its customers. Marketing, sales, and service all work from a unified data basis.
• Maximum Stability and Performance: With our experts responsible for critical backend development, the stability and scalability of the global platform are always ensured.
• Focus on the Core Business: Miltenyi Biotec can fully concentrate on its mission — biomedical research — knowing that its digital backbone is managed by a reliable partner.