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Spadoom

Backed by SAP. Trusted by industry Leaders.

Proud Winner of the 2025 SAP Quality Award

For rapid, enterprise-grade SAP delivery that moves the needle

See how we did it

Spadoom
Runs SAP Better

Reduce service costs by 30% – SAP solutions for the manufacturing industry.

Our promise: We’ll reduce your service costs by 30% or we’ll keep working until we’ve done it.

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Spadoom & Artificial Intelligence

Spadoom – your pit stop for sales, marketing and service in the manufacturing industry. We deliver fast, accurate results – without compromise. As the fastest growing SAP CX specialist in the DACH region, we maximize your success with optimized processes.

How? With smart automation, lean workflows and data-based decisions. Our focus is on generative AI – implemented by top experts in the industry.

Our SAP Service Cloud transforms your customer service department into an efficiency powerhouse: faster response times, automated routine requests and drastically fewer recurring problems. Results that count:

50% faster response times
Your customer inquiries are processed twice as fast. We drastically reduce waiting times through automated distribution and immediate availability of customer information.
50% faster response times
30% automation of standard requests
Routine queries solve themselves. Your team can concentrate on more complex cases and create real added value there.
30% automation of standard requests
20% fewer recurring requests
AI-supported knowledge databases prevent duplicate problems and increase customer satisfaction.
20% fewer recurring requests

Success story

Franke's service revolution

Franke, a leading manufacturer of kitchen systems, wanted to reduce service costs and increase customer satisfaction. Our customized SAP Service Cloud solution delivered impressive results:

0%
More efficiency
Automated standard requests relieved the team so that they could concentrate on complex cases.
+0%
Faster response times
The implementation of intelligent routing systems and real-time data analysis halved response times.
-0%
Cost reduction
Targeted process optimization and automation have drastically reduced service costs.
0%
Customer satisfaction
The combination of faster service and high-quality advice significantly increased customer satisfaction.

Spadoom takes manufacturing companies to the next level.

Is your sales team
fed up?

You have to answer the same questions over and over again. With Spadoom, a clever chatbot takes care of the most frequent queries – so your employees have more time for important tasks.

No overview in the company?

With Spadoom, you have a central knowledge database in which all important information is bundled. This allows you to make the right decisions quickly.

Is your business
not running smoothly?

Spadoom analyzes your business and shows you where you can become more efficient. This will save you up to 20% in costs.

Is your sales department not generating enough turnover?

Spadoom recognizes lucrative sales opportunities for you that your team would otherwise overlook. This allows you to increase your sales by up to 50% without spending more money.

Your service - with and without Spadoom

Before

  • Long waiting times for customers
  • Manual, error-prone processes
  • Overworked employees due to repetitive tasks
  • No central knowledge database, redundant requests
  • Unclear customer history
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Afterwards

  • 50% faster response times
  • 30% automation of standard requests, such as order tracking and simple questions
  • Focused employees for complex cases who have more time to build relationships with clients
  • AI-supported knowledge database reduces recurring queries
  • 360-degree customer view for personalized service, allowing customer needs to be better understood and met
Result: 40% lower costs, 95% customer satisfaction.
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Exclusive resources
for your success

CX Excellence Playbook

Optimize your service and sales processes and increase your efficiency.
Spadoom The key to your competitive advantage

Industry leader for SAP CX in the manufacturing industry

We know your challenges and deliver solutions that work.

Guaranteed results 30%

less service costs or 25% more leads – guaranteed.

Fast implementation

Integrated into existing systems. First results in 4 months.

Proven successes

Franke and others have cut a lot of costs – now it’s your turn.

Frequently asked questions (FAQs)

How long does the implementation take?

The implementation time depends on the scope of the project and the complexity of the existing infrastructure. As a rule, we expect 2-6 months.

Yes, we have special packages for SMEs that are tailored to their needs and budgets.

Maximum encryption and strict access controls – your data is secure.

News & Blogs

“Franke Home Solutions” Journey With Spadoom

PRESS RELEASE Explore How Franke HomeSolutions’ Journey With Spadoom Led To Unprecedented Success! Franke Home Solutions, a division of Franke […]

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A Guide to SAP CX Consultant Agencies

What Is a SAP CX Consultant Agency, and How Can It Help You Grow Your Business? October 20, 2023 A […]

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AI Meets Retail: Spadoom’s Insight on SAP’s Groundbreaking Strategies at NRF 2024

AI Meets Retail: Spadoom’s Insight on SAP’s Groundbreaking Strategies at NRF 2024 February 16, 2024 Artificial Intelligence (AI) is no […]

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