Spadoom x artificial intelligence
Spadoom – your pit stop for sales, marketing and service in the manufacturing industry. We deliver fast, accurate results – without compromise. As the fastest growing SAP CX specialist in the DACH region, we maximize your success with optimized processes.
How? With smart automation, lean workflows and data-based decisions. Our focus is on generative AI – implemented by top experts in the industry.
Our SAP Service Cloud transforms your customer service department into an efficiency powerhouse: faster response times, automated routine requests and drastically fewer recurring problems. Results that count:
Your customer inquiries are processed twice as fast. We drastically reduce waiting times through automated distribution and immediate availability of customer information.
Routine queries solve themselves. Your team can concentrate on more complex cases and create real added value there.
AI-supported knowledge databases prevent duplicate problems and increase customer satisfaction.
Success story
Franke's service revolution
Franke, a leading manufacturer of kitchen systems, wanted to reduce service costs and increase customer satisfaction. Our customized SAP Service Cloud solution delivered impressive results:
More efficiency
Automated standard requests relieved the team so that they could concentrate on complex cases.
Faster response times
The implementation of intelligent routing systems and real-time data analysis halved response times.
Cost reduction
Targeted process optimization and automation have drastically reduced service costs.
Customer satisfaction
The combination of faster service and high-quality advice significantly increased customer satisfaction.
Spadoom takes manufacturing companies to the next level.
Is your sales team
fed up?
You have to answer the same questions over and over again. With Spadoom, a clever chatbot takes care of the most frequent queries – so your employees have more time for important tasks.
No overview in the company?
With Spadoom, you have a central knowledge database in which all important information is bundled. This allows you to make the right decisions quickly.
Is your business
not running smoothly?
Spadoom analyzes your business and shows you where you can become more efficient. This will save you up to 20% in costs.
Is your sales department not generating enough turnover?
Spadoom recognizes lucrative sales opportunities for you that your team would otherwise overlook. This allows you to increase your sales by up to 50% without spending more money.
Your service - with and without Spadoom
Before
- Long waiting times for customers
- Manual, error-prone processes
- Overworked employees due to repetitive tasks
- No central knowledge database, redundant requests
- Unclear customer history
Afterwards
- 50% faster response times
- 30% automation of standard requests, such as order tracking and simple questions
- Focused employees for complex cases who have more time to build relationships with clients
- AI-supported knowledge database reduces recurring queries
- 360-degree customer view for personalized service, allowing customer needs to be better understood and met
Result: 40% lower costs, 95% customer satisfaction.
Exclusive resources
for your success
CX Excellence Playbook
Optimize your service and sales processes and increase your efficiency.
Spadoom The key to your competitive advantage
Industry leader for SAP CX in the manufacturing industry
We know your challenges and deliver solutions that work.
Guaranteed results 30%
less service costs or 25% more leads – guaranteed.
Fast implementation
Integrated into existing systems. First results in 4 months.
Proven successes
Franke and others have cut a lot of costs – now it’s your turn.
Frequently asked questions (FAQs)
How long does the implementation take?
The implementation time depends on the scope of the project and the complexity of the existing infrastructure. As a rule, we expect 2-6 months.
Are there pricing models for SMEs?
Yes, we have special packages for SMEs that are tailored to their needs and budgets.
What does data security look like?
Maximum encryption and strict access controls – your data is secure.
News & Blogs
PRESS RELEASE Explore How Franke HomeSolutions’ Journey With Spadoom Led To Unprecedented Success! Franke Home Solutions, a division of Franke […]
What Is a SAP CX Consultant Agency, and How Can It Help You Grow Your Business? October 20, 2023 A […]
AI Meets Retail: Spadoom’s Insight on SAP’s Groundbreaking Strategies at NRF 2024 February 16, 2024 Artificial Intelligence (AI) is no […]
