Expert perspectives on SAP CX, digital transformation, and customer experience trends.
Why every quote waits for a new material number, and how a lean CRM quote plus variant configuration in the ERP removes the bottleneck. Our solution approach.
Key user, Embedded Steampunk or BTP side-by-side? The three extensibility levels of S/4HANA Public Cloud cleanly sorted, with the decision ladder from our projects.
When key-user extensibility runs out, nobody has to touch the core. A small app on SAP BTP Cloud Foundry next to the system solves it. The pattern, a real example, the checklist.
Why marketing segments get built on clicks while the gold sits in the ERP. And how sales documents from S/4HANA Public Cloud become Emarsys Smart Insight segments that reflect actual buying behaviour.
Seven SAP Commerce Cloud partners genuinely active in the Swiss market, compared on partner tier, Swiss references, and commerce focus — with a transparent methodology and no fake rankings.
Seven SAP Customer Experience consultancies genuinely active in Switzerland, compared on specialisation, partner tier, and Swiss delivery — written with a transparent methodology, not a pay-to-play ranking.
Replicate or call in real time? The data architecture decides whether a B2B shop shows correct prices and gets orders into the ERP cleanly. Our answer per data class, from project experience.
We licensed SAP Sales Cloud V2 and SAP Service Cloud V2 in January 2026 and went live about a month later. This is the technical story: scope, setup, website integration, support cases, and the decisions that kept it fast.
CPQ lands on the shortlist fast, but not every quoting process needs the machinery. When the licence pays off and when a lean quote plus AVC is enough: our decision tree from real projects.
We've been hands-on with the 2026 SAP Service Cloud V2 release wave. Agent Inbox is the headline, but the Digital Service Agent handoff and item-level complaints deserve your attention too.
When dispatching runs on phone calls, Excel and WhatsApp, and the invoice trails the service report by weeks: when SAP Field Service Management pays off, and how to roll it out without losing your technicians.
S/4HANA Public Cloud handles orders and basic sales documents. It does not replace a front-office CRM. Here's a clear map of what's native, what needs Sales Cloud V2, and what needs Service Cloud V2.